❔FAQ

Frequently asked questions

Q: I cannot find how to log in with my Google account in the new Platform's interface. Are my forecasts and earned awards lost? A: Indeed, the new improved Solex.ai design does no longer support logging in with Google account; however, all the accounts remain intact. You should press a "Used to login with Google account?" link on the login page, enter a new password and verify your email with the code sent to it, and the access to the account will be restored.

Q: After switching from to USDT as the only withdrawal option, what happens to my not withdrawn wallet balance? A: All the outstanding wallet balances are displayed in points regardless of when the award was earned. Now you may submit a withdrawal request in USDT on the ERC chain if your balance reaches a minimal threshold of 2,000 points, which equals to 20 USDT.